14-day refund, no questions asked
If Onuri isn't right for you, ask for a refund within 14 days of purchase and you get the full amount back, including taxes, to the original payment method. You don't need to give a reason. After 14 days we look at refund requests case by case, for example if a defect we can't fix stops the app from working on your system.
EU and UK right of withdrawal
If you're a consumer in the EU or UK, you normally have 14 days to withdraw from a contract for digital content. Because the licence is delivered immediately, at checkout we'll ask you to agree that delivery starts right away and to acknowledge that you therefore lose the statutory right of withdrawal once your licence is activated. Our 14-day refund above applies anyway, so in practice you keep the same 14 days.
How to ask
Email support@onurilabs.com from the address on your account, with the order number from your receipt. Our payment provider (expected to be Paddle, as merchant of record) processes the refund; banks usually take 5–10 business days to show it.
After a refund
The licence you were refunded for is revoked, and the devices using it return to "no licence" at their next heartbeat. Your account and data stay unless you delete them.
Founder licences
Founder licences are free, so there's nothing to refund. Upgrading from a founder licence is never required.